Refund and Shipping Policy
Just in case you are thinking of buying something from my shop here are all the details you probably would like to know if you have any questions or need any additional info feel free to reach out to deidra@bluefrogimports.biz
COVID-19
Will there be delays due to COVID-19?
Unfortunately yes. Currently, the print on demand service I use to fulfill some of your orders is operating at lower capacity to ensure the safety of their employees.
Since all of my products are made to order, it could take up to 2 to 4 weeks for them to be prepared before they are shipped out. Apparel and large art pieces take the longest, but luckily things like yoga pants and face covers are shipped out in less than a week.
After fulfillment or creation of an art piece I make for you, you will receive an email when a shipping label is created for your order and is ready to be shipped out.
Thank you for your continued support of my shop during these crazy times. Stay safe my friends.
Shipping
What are the average arrival times?
You guessed it, more delays. There are some unpredictable shipping delays from USPS right now because of COVID-19 but below I have an estimate to better help you gauge when your package will arrive once you receive a shipping notification.
US orders: 7-10 business days
International orders: 15-45 business days
Canada order: 25-60 days
Once your product is fulfilled and a shipping label is created you will receive an email with tracking info. Just keep in mind that it can take up to 48 hours for that item to actually be put in the mail for you to start checking on where it's located as it makes its way to you.
Will multiple products in one order arrive separately?
Yes. If your order includes different products they will arrive separately. Things like mugs, posters, custom art and apparel are sometimes made at different facilities and require different packaging making them arrive at different times
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Will I be charged customs for my order?
Yes, additional customs and tax fees can occur on international orders. Since each country's customs policy is different, we can't always cover these fees at checkout. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally have to pay a standard customs fee, be prepared for that extra cost.
Please check with your local customs office directly to see if they apply duties & taxes to your purchases.
Returns and Exchanges
Can I return or exchange a product?
There are no refunds or returns for items unless they are damaged or get lost in the mail. Since everything is made special for you after you order, we don't store inventory in order to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly.
What if my order never arrived?
If your order didn't end up arriving, be sure to let me know. First, check your shipping confirmation and check that you entered the correct address. If the address was incorrect, I'd be happy to send you a replacement to the correct address as long as there is proof of no delivery.
If the shipping address was correct, get in touch with me at deidra@bluefrogimports.biz with your order information so that I can either issue you a full refund, or try to replace your order by sending it to a new address to prevent it from getting lost again.
What if my order arrives damaged or you have issues?
The last thing I want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with me for a replacement at no charge! We have a 14 day replacement policy, but if you don't get in touch with us by then we can no longer offer a replacement for free.
To make this process go faster please please provide photos of the unsatisfactory product, your order information, and email me deidra@bluefrogimports.biz so we can make it right.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.